Shipping policy
At Perfect Foto Memories, we strive to ensure that your custom products are delivered to you in a timely and efficient manner. Please review our shipping policy for information on shipping options, delivery times, and related details.
1. Processing Time
- Order Processing: After you place your order and approve the final design, please allow 2-3 business days for us to process and prepare your custom items for shipping.
- Production Time: Since each product is made to order, production time may vary based on the complexity of the design and the type of product. Generally, production takes 5-7 business days.
2. Shipping Methods
We offer a range of shipping options to meet your needs:
- Standard Shipping: Typically delivered within 5-7 business days after production is complete. Delivery times may vary based on your location.
- Expedited Shipping: Faster delivery options are available for an additional fee. Estimated delivery times for expedited shipping will be provided during checkout.
3. Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. You will see the shipping fees during the checkout process before you finalize your purchase. Any applicable taxes or duties are also the responsibility of the customer.
4. Delivery Times
Delivery times are estimates and may vary based on shipping carrier performance, weather conditions, and other factors beyond our control. We are not responsible for delays caused by shipping carriers.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. If you encounter any issues with tracking or delivery, please contact us for assistance.
6. Shipping Address
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or misdeliveries caused by incorrect or incomplete address information.
7. International Shipping
- Availability: We offer international shipping to select countries. During checkout, you can enter your shipping address to determine if we can ship to your location.
- Customs and Duties: International shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost.
8. Missing or Damaged Packages
- Missing Packages: If your package does not arrive within the estimated delivery time, please contact us so we can investigate and resolve the issue.
- Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately. We will assist you in resolving the issue and arranging for a replacement if necessary.
9. Contact Us
If you have any questions or concerns regarding shipping, please reach out to us:
Phone: 267-318-8975
Email: perfectfotodtg@gmail.com
Address: 53 North 11th Street, Philadelphia, PA 19102, United States
Thank you for choosing Perfect Foto Memories. We are committed to ensuring a smooth and satisfying shipping experience for yo